Fulfillment Policy

Overview

Marijuana Mama operates an e-commerce store via Shopify at marijuanamama.com. This document outlines our order fulfillment process and policies.

 

Business Model

We operate as an online retailer utilizing a supplier drop-fulfillment model through Shopify Collective. Orders placed on our store are automatically routed to vetted, Shopify-based suppliers who pick, pack, and ship products directly to the customer on our behalf.

 

Order Processing

· Orders are processed within 1–2 business days of payment confirmation.

· Fraudulent order screening is performed prior to fulfillment routing.

· Customers receive an order confirmation email immediately upon purchase.

Shipping & Tracking

· Orders are shipped via our suppliers using standard carriers (USPS, UPS, FedEx, or similar).

· Tracking numbers are automatically synced to our store and provided to customers via shipping confirmation email.

· Estimated delivery times vary by supplier and destination but are communicated at checkout.

Returns & Refunds

· Returns are accepted in accordance with our published Return Policy at marijuanamama.com.

· Refunds are processed within 3 business days of return approval.

· Customers may contact us at marijuanamamallc@gmail.com for all return and refund inquiries.

Customer Service

All customer inquiries are handled directly by Marijuana Mama. Customers can reach us at:

 

· Email:   marijuanamamallc@gmail.com

· Response time: within 24 business hours

Supplier Relationships

Fulfillment partners are connected through Shopify Collective, a Shopify-native platform that ensures order routing, tracking sync, and returns management are handled in a structured, automated manner.

 

Noelle Schmitz Owner 2/16/2026_